Went to get an AC refrigerant recharge, quoted $105 in which I was good with for a recharge. Upon potential AC refrigerant recharge, it was determined by the shop that the AC hi and low refrigerant was good, so not the issue. Then they quoted me the job to replace the radiator fan unit as well as the compressor as it may be one or both which is normal to do but, still charged me $105 for the 'diagnosis'? No thanks, I'll take my vehicles to Benny Cook where he doesn't charge people a hundred or more to 'diagnose' a problem that's pretty evident when the refrigerant is full. Dissatisfied customer. Go to Benny Cook, he didn't charge my mom for a diagnosis when her refrigerant was determined full and to be a sensor on her hybrid car.
Hey Justin, Sorry you are not 100% satisfied with the service you received. You where quoted a price to spend the time to accurately diagnose the issue on your volvo and you agreed to the price. We do not hook up some gauges look at the pressure and make a guess and try to sell you some part, we test.Sometimes an AC issue is a low charge which we need to perform a recharge and check for leaks but yours was not. The issue with your AC system was an electrical issue which we was able to pinpoint to the AC compressor clutch coil through extensive testing, which did take 1.5 hrs to complete the test on system since you had an intermittent issue which took some run time to get the failure to show and then testing time, we do not like to guess when it comes to replacing components on your car which are unnecessary and expensive. The cooling fan had a intermittent failure with it also which the technician noticed during his testing which is why you where quoted the cooling fan. We can replace just the compressor to fix part of the issue but not the whole issue. I am sorry if we failed you on the explanation of the failures your car has, I have tried to reach out to clear up any confusion. If you still see no value in the service and time our highly trained technician spent in reaching an accurate diagnoses of your vehicle reach out to me and please let me know. Justin Barrett.
- Barrett Automotive LLC